Polityka prywatności

Effective Date: March 14, 2026

Glevato manages this website and store, along with all associated tools, features, content, and services, to offer our customers a refined shopping experience (collectively referred to as the "Services"). Our store is hosted and powered by Shopify, which allows us to deliver these Services to you. This Privacy Policy explains our practices regarding the collection, use, and sharing of your personal data when you browse, use our platform, complete a transaction, or interact with us. Should there be any contradiction between our Terms of Service and this Privacy Policy regarding your personal data, this Privacy Policy will take precedence.

We urge you to read this document closely. By accessing or utilizing any part of our Services, you confirm that you have reviewed this Privacy Policy and comprehend how your data will be collected, utilized, and shared.

Categories of Personal Information We Collect

When we mention "personal information," we mean data that can identify or be reasonably connected to a specific individual. Information that has been fully anonymized or de-identified is not considered personal information. Depending on your location, applicable laws, and how you engage with our Services, we may collect or process the following types of personal information (including inferences made from this data):

• Contact Information: Such as your full name, shipping and billing addresses, email address, and phone number.
• Financial Data: Including your credit or debit card details, bank account numbers, payment methods, transaction confirmations, and related payment data.
• Account Details: Your selected username, password, account preferences, and security questions.
• Transaction History: Information regarding items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your historical order records.
• Customer Communications: Any information you share with us when submitting a customer service request or inquiry.
• Device Data: Details concerning your network connection, IP address, browser type, device identifiers, and operating system.
• Usage Metrics: Data tracking your interactions with our Services, including how you navigate our site and when you visit.

How We Source Your Personal Information

We gather personal information through various channels:

• Provided Directly by You: When you register for an account, make a purchase, reach out to customer support, or actively share details with us;
• Collected Automatically: Captured by your device or browser when you visit our website, utilize our tools, or through the deployment of cookies and tracking technologies;
• Through Service Providers: When third-party companies process data on our behalf to facilitate essential website operations;
• From Third-Party Partners: Including our business affiliates and marketing associates.

Purposes for Using Your Information

Based on your interaction with our store, we may utilize your personal information for the following reasons:

• Delivering and Enhancing Services: To fulfill our contractual obligations, process your payments and orders, arrange shipments, and handle returns. We also use this data to remember your site preferences, manage your account, send order notifications, enable product reviews, and offer a tailored shopping experience (such as personalized product recommendations).
• Advertising and Marketing: To send promotional materials via email, text, or direct mail, and to display targeted online advertisements across our site or other platforms based on your past browsing and purchase history.
• Fraud Prevention and Security: To verify your identity, ensure safe checkout experiences, investigate suspicious or malicious behavior, protect public safety, and defend our digital infrastructure. If you create an account, you are responsible for keeping your login credentials secure and private.
• Customer Communication: To offer responsive customer support, address your questions, and maintain a positive business relationship.
• Legal Compliance: To meet regulatory obligations, respond to lawful requests from government or law enforcement agencies, participate in legal proceedings, and enforce our company policies.

Sharing and Disclosing Your Data

Under specific conditions, and in alignment with this Privacy Policy, we may share your data with external parties:

• With Shopify, our hosting provider, and other operational vendors (such as payment gateways, shipping couriers, customer service platforms, and data analysts) who require this information to perform services on our behalf.
• With advertising partners to deliver tailored marketing. For instance, we leverage Shopify to facilitate personalized ads based on your digital footprint across various sites. These partners handle your data according to their own privacy frameworks. Depending on your jurisdiction, you may have the right to opt out of targeted advertising.
• When you explicitly authorize us to share your details, such as when requesting home delivery or integrating social media logins.
• Within our corporate family and affiliated companies.
• During major business transitions (like mergers, acquisitions, or bankruptcy), to comply with legal mandates (such as subpoenas or warrants), to enforce our terms, or to protect the safety and rights of our store and users.

Our Relationship with Shopify

Our store is built on Shopify's platform. Shopify collects and processes data related to your use of the Services to help us run and improve our business. Any information you provide on our site is transmitted to Shopify and may be shared with international third parties to ensure seamless operations. Additionally, we utilize Shopify's enhanced merchant features, which analyze shopper interactions across our store and the broader Shopify network. For these specific functions, Shopify acts as the data controller and is responsible for handling your privacy rights requests. For more details on their practices, please review the Shopify Consumer Privacy Policy. You can manage certain data rights directly via the Shopify Privacy Portal.

External Links and Third-Party Sites

Our website may contain links to external platforms. If you click on links leading to external websites, we strongly advise you to read their respective privacy guidelines. We hold no responsibility for the security, privacy practices, or content accuracy of third-party sites. Furthermore, any information you post in public or semi-public spaces, including social media networks, may be visible to others. Providing links to these sites does not constitute an endorsement by Glevato.

Children's Privacy

Our Services are not designed for individuals under the legal age of majority. We do not intentionally collect data from children. If you are a parent or guardian and believe your child has submitted personal information to our site, please contact us immediately to have it erased. To our knowledge, we do not "sell" or "share" the data of anyone under the age of 16.

Data Security and Retention

While we strive to protect your data, no digital security system is flawless. Information transmitted over the internet carries inherent risks, and we advise against sending highly sensitive data through unsecured channels.

The duration we keep your personal data depends on ongoing business needs, such as maintaining an active account, resolving disputes, enforcing contracts, and complying with mandatory legal archiving requirements.

Your Privacy Rights and Choices

Depending on your geographic location, you may be entitled to the following privacy rights, subject to certain legal limitations:

• Right to Know / Access: You can request a summary of the personal data we currently hold about you.
• Right to Deletion: You can ask us to permanently erase your personal data from our systems.
• Right to Correction: You can request updates to any inaccurate or incomplete personal information.
• Right to Data Portability: You may request a copy of your data in a format that can be easily transferred to another service provider.
• Communication Preferences: You can unsubscribe from our marketing emails at any time by clicking the link at the bottom of our messages. Please note that you will still receive essential transactional emails, such as order confirmations.

You can exercise these rights by reaching out to us using the contact details below. To manage rights regarding data processed directly by our platform provider, visit https://privacy.shopify.com/en.

We will never penalize or discriminate against you for exercising your privacy rights. For your security, we may ask you to verify your identity before processing a request. If local laws permit, you may also authorize an agent to submit a request on your behalf, provided they supply proof of your authorization. We aim to address all requests within the legally required timeframes.

Filing a Complaint

If you have concerns about our data practices, please contact our support team first. If you are unsatisfied with our response, you may have the right to escalate the issue or file a formal complaint with your local data protection authority.

Cross-Border Data Transfers

Your personal information may be transferred to, stored, and processed in countries outside of your home jurisdiction.

When transferring data internationally, we rely on legally approved mechanisms ensuring your data receives an adequate level of protection according to applicable privacy laws.

Updates to This Policy

We reserve the right to modify this Privacy Policy periodically to reflect shifts in our business operations, technological updates, or new legal obligations. Whenever changes occur, we will update the "Effective Date" at the top of this page and post the revised policy on our website.

Contact Information

Shop Name: Glevato
Email: support@glevato.com
Business Hours: Monday to Friday: 8:00 AM – 6:00 PM (CET)