Frequently Asked Questions
Shipping and Delivery
When will my products be shipped?
Our team carefully prepares and dispatches most orders within 1–3 business days. As soon as your package leaves our warehouse, we will send you a confirmation email containing your tracking details.
What is the estimated delivery time?
Typically, your new wardrobe pieces will reach you within 7–13 business days from the date of shipment. Please note that exact delivery times may vary slightly depending on your location and local courier schedules.
Is tracking available?
Absolutely. A personalized tracking link will be sent to your email address as soon as your package has been shipped. You can monitor the progress of your delivery at any time using this link or by providing your order number.
Returns and exchanges
What is the return policy?
We gladly accept returns within 30 days of the delivery date. To qualify for a refund, garments must be in perfect condition, unworn and unwashed, with all original tags securely attached.
How can I exchange a product for a different size or color?
To ensure you receive your desired item as quickly as possible, we do not offer direct exchanges. Instead, simply return the original product for a full refund and place a new order for the different size or model.
Are return shipping costs covered?
Customers are responsible for all return shipping costs. For your peace of mind, we strongly recommend using a trackable shipping service to guarantee that the package reaches us safely.
How quickly are refunds processed?
Once the returned product arrives at our warehouse, our team will inspect and process it within 2–4 business days. After the refund is approved, the funds should appear in your account within 3–5 business days, depending on your bank or credit card provider.
Orders and Payments
What payment methods are accepted?
For your convenience, we offer a range of secure payment options. These include popular credit and debit cards such as Visa, Mastercard, American Express, and Discover, as well as digital wallets like Apple Pay and Google Pay.
Can I change my order after finalizing the transaction?
Since we strive to prepare your order as quickly as possible, the window for making changes is quite limited. If you wish to make any adjustments, please contact us immediately. We will do everything in our power to accommodate your request before the order is handed over to our couriers.
What should I do if I haven't received an order confirmation email?
Sometimes automated emails are filtered by email providers. Please first check your spam or junk folders. If you still cannot find the confirmation, please contact our team at support@glevato.com, and we will resend it to you right away.